Customer Interaction Webhooks

{
  "event_type": "customer_interaction.updated",
  "data": {
    "customer_interaction": {
      "id": "<string>",
      "playbook_id": "<string>",
      "public_api_url": "<string>"
    }
  }
}

Webhook payload sent when a customer interaction is updated, for example when the data extraction fields are successfully processed. These webhook payloads include minimal data by design — the full customer interaction data can be fetched for each webhook by using its data.customer_interaction.public_api_url, which makes use of the Fetch Customer Interaction endpoint.

event_type

enum<string>

required

The type of webhook event

Available options:

customer_interaction.updated

data

object

required

Show child attributes

List Transcripts For Customer Interaction Create Contact

API Documentation

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