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GET
/
customer-interactions
/
{CUSTOMER_INTERACTION_ID}
/
transcripts
cURL
curl --request GET \
  --url https://api.alpharun.com/api/v1/customer-interactions/{CUSTOMER_INTERACTION_ID}/transcripts \
  --header 'Authorization: Bearer <token>'
{
  "data": {
    "customer_interaction": {
      "id": "11111111-2222-3333-4444-555555555555",
      "transcripts": [
        {
          "date": "2024-04-01T12:40:16.029Z",
          "duration": 316,
          "transcript": "John Doe (representative): Hello, this is John from support. How can I help you today?\nJane Smith (customer): Hi, I'm having trouble with my recent order.\nJohn Doe (representative): I'd be happy to help you with that. Can you provide me with your order number?"
        },
        {
          "date": "2025-05-24T14:32:05:23.574Z",
          "duration": 53,
          "transcript": "John Doe (representative): Hello, this is John from support. How can I help you today?\nJane Smith (customer): Hi, I'm having trouble with my recent order.\nJohn Doe (representative): I'd be happy to help you with that. Can you provide me with your order number?"
        },
        {
          "date": "2025-05-30T16:25:45:43.986Z",
          "duration": 101,
          "transcript": "John Doe (representative): Hello, this is John from support. How can I help you today?\nJane Smith (customer): Hi, I'm having trouble with my recent order.\nJohn Doe (representative): I'd be happy to help you with that. Can you provide me with your order number?"
        }
      ]
    }
  }
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
CUSTOMER_INTERACTION_ID
string
required

ID of the customer interaction to fetch transcripts for

Response

Customer interaction transcripts

​
data
object