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GET
/
customer-interactions
/
{CUSTOMER_INTERACTION_ID}
cURL
curl --request GET \
  --url https://api.alpharun.com/api/v1/customer-interactions/{CUSTOMER_INTERACTION_ID} \
  --header 'Authorization: Bearer <token>'
{
  "data": {
    "customer_interaction": {
      "id": "abc123",
      "data_extraction_fields": [
        {
          "key": "customer_satisfaction_score",
          "name": "Customer Satisfaction Score",
          "type": "number",
          "value": 4.5
        },
        {
          "key": "issue_resolved",
          "name": "Issue Resolved",
          "type": "boolean",
          "value": true
        }
      ],
      "account": {
        "id": "account123",
        "ext_id": "ext_account_456"
      },
      "contacts": [
        {
          "id": "contact123",
          "first_name": "John",
          "last_name": "Doe",
          "email": "[email protected]",
          "phone_number": "+1234567890",
          "ext_id": "ext_contact_789",
          "custom_fields": [
            {
              "key": "preferred_contact_method",
              "name": "Preferred Contact Method",
              "type": "text",
              "value": "email"
            }
          ]
        }
      ]
    }
  }
}

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

CUSTOMER_INTERACTION_ID
string
required

ID of the customer interaction to fetch

Response

Customer interaction details

data
object
I