cURL
curl --request GET \ --url https://api.alpharun.com/api/v1/customer-interactions/{CUSTOMER_INTERACTION_ID} \ --header 'Authorization: Bearer <token>'
{ "data": { "customer_interaction": { "id": "abc123", "summary": "Customer called about a billing discrepancy on their March invoice. Agent confirmed a duplicate charge, issued a refund, and the customer was satisfied.", "data_extraction_fields": [ { "key": "customer_satisfaction_score", "name": "Customer Satisfaction Score", "type": "number", "value": 4.5 }, { "key": "issue_resolved", "name": "Issue Resolved", "type": "boolean", "value": true } ], "account": { "id": "account123", "ext_id": "ext_account_456" }, "contacts": [ { "id": "contact123", "first_name": "John", "last_name": "Doe", "email": "[email protected]", "phone_number": "+1234567890", "ext_id": "ext_contact_789", "custom_fields": [ { "key": "preferred_contact_method", "name": "Preferred Contact Method", "type": "text", "value": "email" } ] } ] } } }
Return the customer interaction for the given ID.
Documentation IndexFetch the complete documentation index at: https://dev.alpharun.com/llms.txtUse this file to discover all available pages before exploring further.
Fetch the complete documentation index at: https://dev.alpharun.com/llms.txt
Use this file to discover all available pages before exploring further.
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Bearer <token>
<token>
ID of the customer interaction to fetch
Customer interaction details
Show child attributes