List Interviews for Job Opening

curl --request GET \
  --url https://api.alpharun.com/api/v1/job-openings/{JOB_OPENING_ID}/interviews \
  --header 'Authorization: Bearer <token>'

{
  "data": {
    "interviews": [
      {
        "id": "abc123",
        "job_opening_id": "def456",
        "job_opening": {
          "id": "def456",
          "name": "Customer Support Representative"
        },
        "status": "completed",
        "contact": {
          "first_name": "Miguel",
          "last_name": "Rodriguez",
          "email": "[email protected]",
          "phone_number": null
        },
        "started_at": "2024-05-29T22:43:16.029+00:00",
        "completed_at": "2024-05-29T22:43:16.029+00:00",
        "transcript_fragments": [
          {
            "role": "agent",
            "transcript": "Hello, is this Miguel Rodriguez?"
          },
          {
            "role": "participant",
            "transcript": "Yes, this is Miguel. How are you?"
          },
          {
            "role": "agent",
            "transcript": "I'm doing well, thank you. Let's get started with the interview. Can you describe any previous experience in customer support that you have?"
          },
          {
            "role": "participant",
            "transcript": "Certainly. I've been working in customer support for over two years now. My first role was at a call center where I handled inquiries and complaints from customers. Recently, I worked with an e-commerce company where I provided support via chat and email."
          },
          {
            "role": "agent",
            "transcript": "That's great to hear. What motivated you to apply for this position at Acme, and what interests you about working in a BPO environment?"
          },
          {
            "role": "participant",
            "transcript": "I have always been drawn to roles that require strong interpersonal skills and problem-solving abilities. What's appealing about Acme is its reputation for excellent team collaboration and its dedication to client satisfaction. The BPO environment facilitates constant learning and growth, which is very exciting for me."
          },
          {
            "role": "agent",
            "transcript": "How would you rate your English proficiency, and in what ways have you used English in your previous customer support roles?"
          },
          {
            "role": "participant",
            "transcript": "I would rate my English proficiency at a C1 level. In my previous roles, I communicated with clients exclusively in English, both verbally and in writing, including providing detailed explanations and resolving issues effectively."
          },
          {
            "role": "agent",
            "transcript": "Can you provide an example of a time when you collaborated with a team to resolve a customer issue?"
          },
          {
            "role": "participant",
            "transcript": "Certainly. At my last job, we had a situation where a customer's package was lost. I coordinated with the logistics team to track the item, liaised with the warehouse to confirm inventory, and worked with my supervisor to arrange a replacement. Throughout this process, clear and constant communication was key."
          },
          {
            "role": "agent",
            "transcript": "How do you handle high-pressure situations or difficult customers when providing support?"
          },
          {
            "role": "participant",
            "transcript": "I stay calm and listen actively. It's important to let the customer express their frustration while I calmly gather necessary information. I then assure them that I'm here to help and quickly come up with a solution. Staying patient and empathetic is crucial."
          },
          {
            "role": "agent",
            "transcript": "What strategies do you use to ensure effective communication and support for clients?"
          },
          {
            "role": "participant",
            "transcript": "Clear and simple language is essential. I make sure to be concise but thorough, and I always confirm understanding by asking follow-up questions. Regular updates and follow-through are also important to keep the client informed."
          },
          {
            "role": "agent",
            "transcript": "Why do you believe it is important to provide excellent customer service, especially in the context of supporting American clients?"
          },
          {
            "role": "participant",
            "transcript": "Providing excellent customer service builds trust and loyalty, which are key to any business. American clients, in particular, appreciate responsive and friendly interaction. It's important to meet their expectations to foster repeat business and positive word-of-mouth."
          },
          {
            "role": "agent",
            "transcript": "How do you stay motivated and maintain a positive attitude while handling repetitive or challenging tasks in customer support?"
          },
          {
            "role": "participant",
            "transcript": "I remind myself of the impact my work has on people's lives. Small gestures, like resolving an issue or making someone's day better, are very rewarding. I also take brief breaks to recharge and keep a positive mindset."
          },
          {
            "role": "agent",
            "transcript": "Can you describe a significant achievement in your customer support career that you are particularly proud of?"
          },
          {
            "role": "participant",
            "transcript": "Sure. One time, I was able to turn around a difficult situation with a very upset customer by going above and beyond to resolve their issue. This led to the customer later submitting a commendation for my assistance, which was a very proud moment for me."
          },
          {
            "role": "agent",
            "transcript": "What software or tools are you familiar with that can aid in providing exceptional customer service?"
          },
          {
            "role": "participant",
            "transcript": "I am well-versed in using CRM software like Salesforce and Zendesk. I also have experience with live chat tools, email management systems, and basic Excel functions for reporting purposes."
          },
          {
            "role": "agent",
            "transcript": "Thank you, Miguel. We will be in touch soon regarding the next steps."
          },
          {
            "role": "participant",
            "transcript": "Thank you for the opportunity. I look forward to hearing from you."
          }
        ],
        "insights": {
          "assessment_score": 5,
          "strengths": [
            "Demonstrates extensive customer support experience with both phone and digital channels",
            "Shows excellent English proficiency at C1 level with clear communication",
            "Exhibits strong problem-solving abilities through concrete examples",
            "Maintains composure and empathy when handling difficult situations",
            "Displays proficiency with relevant customer service tools and CRM systems"
          ],
          "weaknesses": [
            "Could benefit from more experience in a BPO environment"
          ]
        },
        "calls": [
          {
            "id": "abc123",
            "recording_url": "https://api.alpharun.com/api/v1/projects/12345/interviews/56789/calls/xyz123/recording"
          }
        ],
        "assessment_criteria": [
          {
            "name": "CEFR English level estimate",
            "value": "C1",
            "commentary": "The candidate demonstrates C1 level fluency and has a neutral American accent. They articulate confidently and show a strong command over technical terminology in the software development field. Their grammar is accurate, vocabulary is broad, and they respond to questions with ease, showcasing coherent and complex sentence structures. Overall, their proficiency is indicative of an advanced level of English."
          },
          {
            "name": "Proficient in React, Node.js, and TypeScript",
            "value": true,
            "commentary": "Miguel demonstrates proficiency with all three technologies in past projects."
          }
        ]
      }
    ]
  },
  "total_pages": 1,
  "total": 1,
  "page": 1,
  "limit": 20
}